The Basics – What You Should Know First

The programs at NFAN are offered to people with HIV/AIDS who live in Duval, Nassau, Clay, Baker, or St. Johns Counties. Many of the programs are for people who are eligible for the Ryan White HIV/AIDS Program, which is shortened to RWHAP.

RWHAP is broken into many parts. For example, some help pays for health insurance, some for prescriptions, some for a place to live, and so on.

Besides Ryan White programs, NFAN has other ways to help you. For example, we can get you in touch with local programs like food pantries and clothing closets, along with services that come through the state or federal government, like Medicaid and SNAP, often called food stamps.

Some programs, like support groups and lunchtime learning sessions, are about helping you and your loved ones live with HIV/AIDS and making things easier.

As soon as you call us at 904-356-1612, you’ll start finding out that you don’t have to handle living with HIV/AIDS alone.

Who You’ll Work With

You’ll first talk to an intake eligibility specialist, who will explain how you can begin to get help. After that, you’ll be matched to a case manager.

Your case manager is the one who will look for programs that will work for you. Your case manager will also help you apply for these services, arrange how to get them, and help you understand how to follow any rules so you won’t miss out on getting the help you need.

Your case manager is your partner, and you should feel comfortable talking together. Remember that nothing you tell your case manager can be shared with anyone else without your consent.

Every six months, you and your case manager or eligibility specialist will meet to review what has changed in your life and ensure that you still qualify for the services you’re getting. He or she will also see if new ones are available to you.

Getting Started

Here are some things you’ll need to bring to get started.

  • Picture ID, like a driver’s license
  • Social Security card
  • Proof of positivity for HIV/AIDS, which is shortened to “POP”
  • Lab work less than six months old that shows a CD4 count and viral load
  • Ryan White card number or notice of eligibility
  • Proof of income for yourself for at least 30 days. This includes all sources of income, such as current employment, Social Security, child support, unemployment benefits, pensions, and retirement benefits.